Shipping & ordering

How ordering works

  1. Find what you need by category, search, or the filters on each category page (size, thread, length, material, package quantity and more).
  2. Add it to your cart and check out as a guest or with an account.
  3. Pay by card, by bank transfer (ACH), or on invoice if you have an approved business account.
  4. You get an order confirmation right away, and our team gets your order at the same time.

"In stock" and "Available inventory"

  • In stock means we have the item on hand.
  • Available inventory means you can order it online today and we fulfill it as part of your order. Most of our catalog works this way, which is how we can offer such a wide range.

Either way, the price you see is the item price you pay. Shipping and any sales tax are added at checkout and shown before you pay.

Shipping cost

We ship with UPS. At checkout, enter your delivery address and choose UPS Ground, UPS 3 Day Select or UPS 2nd Day Air; the price for each comes live from our UPS account for your address and order. The shipping you choose is added to your order total (or to your invoice, for business accounts) before anything is charged. Very heavy or oversized orders may need a freight quote: call (908) 824-0916.

Delivery

Orders ship from New Jersey. Every product page, product listing and category page shows the expected delivery date if you order today. Delivery dates skip weekends and carrier holidays. If you need something sooner, call us at (908) 824-0916 or send us a message before you order.

Paying by bank (ACH)

Bank payments take a few business days to clear. We confirm your order right away and ship once the payment clears; your paid invoice is emailed to you then.

Bulk orders, quotes and repeat supply

For large quantities, jobsite orders, a standing order or vendor-managed inventory (VMI), talk to our team. See Business accounts & bulk orders.

Problems with an order

If anything arrives damaged, wrong or missing, contact us with your order number and we'll make it right. See our terms for details.